Monday, January 24, 2011

Angies List Customer Reports

Below are some of our customer satisfaction reports which can be found on Archadeck of Virginia Beach's page on Angie's List.com
*Customer names can be viewed only on the Angie's List Website

Report Date: October 11, 2010
Member:                            
[Info. removed for customer's privacy]
Category: 
Decks & Porches
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
May 05, 2010
Hire Again: 
Yes
Approximate Cost: 
$14,600.00
Description Of Work: 
removal of old deck and foundations, construction of new deck and stairs with azek materials.
Member Comments: 
Competitive bid with excellent guarantee on materials and any labor necessary to replace defective matrials. Crew was very precise and paid great attention to details. Kept work area clean. Very pleased with end product!

OverallA
PriceA
QualityA
ResponsivenessA
PunctualityB
ProfessionalismA




Report Date: September 14, 2009
Member:
[Info. removed for customer's privacy]
Category: 
Decks & Porches
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
August 27, 2009
Hire Again: 
Yes
Approximate Cost: 
$24,766.00
Description Of Work: 
Build 16x18' screened porch. Foundation through roof. (except shingling > Home Depot)
Member Comments: 
Carpentry team very professional, pleasant, polite. Answered questions fully. No "slacking off." Communicated daily plans, solicited opinion when appropriate. Great daily and final clean up. Good choice of music! Great structure . . . just what we wanted.
Overall
A
Price
B
Quality
A
Responsiveness
A
Punctuality
A
Professionalism
A

Report Date: October 11, 2010
Member:
[Info. removed for customer's privacy]
Category: 
Decks & Porches
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
September 17, 2010
Hire Again: 
Yes
Approximate Cost: 
$2,200.00
Description Of Work: 
Our deck has been a major part of our living space and the Pergola that Archadeck added is the ultimate addition and makes it complete.
Member Comments: 
Our experience with Archadeck could not have been better. Jim made every effort to carry out our plans, started and finished on time and the quality of work was perfect. We're so pleased and cannot recommend them highly enough.

OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA






Report Date: October 05, 2010
Member:
[Info. removed for customer's privacy]
Category: 
Carpentry - Woodworking
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
June 18, 2010
Hire Again: 
Yes
Approximate Cost: 
$4,185.00
Home Build Year: 
0
Description Of Work: 
Builta gazeboon back deck. 10'x12', shingle roof, concrete pads.
Member Comments: 
Excellent workmanship.Took longer than expected. Price was $2,000 less than other estimate. Very responsive to questions and requests.

OverallA
PriceA
QualityA
ResponsivenessA
PunctualityB
ProfessionalismA






Report Date: May 31, 2010
Member:
[Info. removed for customer's privacy]
Category: 
Decks & Porches
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
May 28, 2010
Hire Again: 
Yes
Approximate Cost: 
$4,239.00
Description Of Work: 
Construction of small deck in back yard.
Member Comments: 
The job was done quickly and professionally, with the only delays due to weather. The deck is beautiful.

OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA







Report Date: February 01, 2010
Member:
[Info removed for customer's privacy]
Category: 
Decks & Porches
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
April 01, 2009
Hire Again: 
Yes
Approximate Cost: 
$7,500.00
Description Of Work: 
Installed an addition to an existing deck. This required design, modification, and incorporation of stairs and a wheelchair ramp. Also, structural problems with the origianl deck were fixed.
Member Comments: 
It was a very pleasant experience. They made several site visits and modified drawings to get it right before the job started. The carpentor was very professional, and did an outstanding job!!! The cost is not cheap, but there were no surprises and the job was done right.



Report Date: December 15, 2009
Member:
[Info. removed for customer's privacy]
Category: 
Decks & Porches
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
September 15, 2009
Hire Again: 
Yes
Approximate Cost: 
$12,000.00
Description Of Work: 
Installed a back yard deck.
Member Comments: 
Always on time and completed on time. Very professional and cleaned up every day. The final product was inspected, great deck.

OverallA
PriceB
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA




Report Date: November 29, 2009
Member:
[Info. removed for customer's privacy]
Categories: 
Decks & Porches
  
Carpentry - Woodworking
  
Remodeling - Sunrooms & Patio Enclosures
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
October 30, 2009
Hire Again: 
Yes
Approximate Cost: 
$4,200.00
Home Build Year: 
1979
Description Of Work: 
Built a 4 fiberglass column portico over a 6' x 4' brick patio entryway at a 2 story colonial home. Entire job took two days (day one with a crew of 5, day two with 2 people to wrap up).
Member Comments: 
I recently moved to Virginia Beach and bought a two story colonial home. The house doesn't have a portico at the front door to protect the entryway from the rain. Since I always like the way a portico looks, I decided to hire a contractor to build one over my 6' x 4' brick porch. I searched the internet and found quite a few builders specializing in building porticos. However, they were either in Northern Virginia or in Georgia. So I resorted to Angie's List to look for someone in the area that might be able to build a portico. I found Archadeck based on its reputation on the list and also because I figured that if they can do a patio enclosure, a portico should be no problem. I contacted Archadeck, and Jim (the owner) was very professional and showed up at the appointed time to do an estimate. He wasn't too familiar with building a pure portico, but he knows construction and woodwork very well. So I was comfortable proceeding with him. At the initial trip, he gave me a ball park quote of around $3,000. Regrettably, the initial quote of $3,000 was a bit off because of the costs of materials were higher than expected. But Jim did immediately inform me, so I had the opportunity to back off if I didn't want to proceed. The revised estimate of $4,200 was more than I liked, but from searching online, it was still roughly in line with what a portico with four fiberglass columns should cost. So I decided to proceed. As for payment, 1/3 of the $4,200 was paid once the contract was signed, 1/3 paid on the first day of work after the materials were delivered, and the final 1/3 was paid upon completion. Jim was very helpful with picking the right style of column and his company did the detailed design work based on the portico pictures I provided. They also went to the city hall and did the necessary paperwork. The construction took place on time, and it was done professionally and much quicker than I expected. Overall, I am very pleased with the final product. The four column portico looks great and it made the house just the way I want it. I think Jim and his crew did a great job and I highly recommend them if anyone needs a portico built.

OverallA
PriceB
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA

Additional Questions Answered when completing this report
How much did the final cost compare to the original estimate? higher than estimate
How does the value of the work compare to the price? I got exactly what I paid for
How far in advance did you schedule the work? more than 2 weeks
Did you find the company through Angie's List? yes
If yes, which source(s)? website
Why did you choose this contractor? location, reputation
Have you used this company before? this is the first time I've used this company
What did you like most about this contractor? professionalism, prompt call back and good final product
What did you like least about this contractor? none
What surprises came up during the course of the work? Initial estimate was quite off, but I think that was because they haven't built a portico before. It didn't bother me too much because Jim let me know right away and I could have backed out if I want
What words of advice would you give other members considering this contractor? schedule ahead and do your homework first.
What words of advice would you give this contractor? Keep up the good work!










Report Date: February 08, 2009
Member:
[Info. removed for customer's privacy]
Categories: 
Decks & Porches
  
Fencing
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Hire Again: 
Yes
Approximate Cost: 
$6,300.00
Description Of Work: 
Tore out an old porch and stairs and replaced it with a 12 ft X 8 ft deck and wide stairs. They also built a 20 ft section of fence.
Member Comments: 
My old back porch was small and the steps were deteriorating, I had to fix the problem quickly prior to a deployment. I contacted Jim Klingbail and he arranged to come to the house and meet with me. He came at a time convenient to my schedule and was very punctual. He looked over the existing structure and my sketch of what I wanted done, then walked around the porch and the backyard asking pertinent questions and listening to my comments and concerns. At my request he then drew up a professional and tidy plan for my review and approval. It was just what I wanted. It was the Friday before Christmas week so we picked the Saturday after Christmas as the start day. The materials were delivered as promised, then the crew showed up on Saturday morning and got to work. They tore out the existing structure and replaced it with an excellent and sturdy 8 X 12 deck with nice wide stairs. The job was done, the site was clean and the debris was hauled away by Tuesday afternoon. Job completed in 4 days. The final price was within 1% of his estimate. I am very satisfied with the work done and have kept a few of Jim's business cards for my neighbors who are interested. One note about Mr Klingbail and his consideration for the customer. After we met he left via the front door, went down my front steps and paused at the thin strip of grass (freshly seeded this fall and still struggling) between my sidewalk and the street where his truck was parked. Rather than walk on my grass he went 20 ft down the sidewalk to the driveway out in the street and back to the truck. Every other worker I have know in my life (including myself) would have tramped right over my new grass and climbed into his truck without a thought. It is a small point, but shows his consideration for the customer.

OverallA
PriceB
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA

Additional Questions Answered when completing this report
How much did the final cost compare to the original estimate? right on
How does the value of the work compare to the price? I got exactly what I paid for
How far in advance did you schedule the work? 1-2 weeks
Did you find the company through Angie's List? yes
If yes, which source(s)? website
Why did you choose this contractor? reputation, Professional presentation.
Have you used this company before? this is the first time I've used this company
What did you like most about this contractor? See above.
What did you like least about this contractor? N/A
What surprises came up during the course of the work? None.
What words of advice would you give other members considering this contractor? Ask for a plan and if it is what you want, use him.
What words of advice would you give this contractor? Keep up the good work.
This is your space. Feel free to give us your two cents ... or quote your favorite movie? Not all that counts can be counted.


Report Date: January 07, 2009
Member:
[Info. removed for customer's privacy]
Category: 
Decks & Porches
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Hire Again: 
Yes
Approximate Cost: 
$6,500.00
Description Of Work: 
Rebuilt front porch, side landing, and stairs.
Member Comments: 

First class, high quality craftsmanship
Overall
A
Price
A
Quality
A
Responsiveness
A
Punctuality
A
Professionalism
A




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